You have 99 problems and a connexion one ?
Indeed, sometimes you can have an issue in the cookinnexion, so we give you our best tips to get your access back 😉
1 - Check for hidden spaces
Sometimes a space may appear before or after your email address and/or password, check if one of them has been added to the information fields.
2 - Is the password really the right one ?
We have all known that great moment of loneliness when we are really convinced that it is Cookie-19 our password, but no, it doesn't work.
For this kind of situation we have provided a great button "Forgot your password". Click on it and you will receive a new one directly by mail!
In the article just 👉 here 👈 we explain you how to change it afterwards 🤗
3 - What about the connection email address?
Also, you may have doubts about the email address with which you connect.
In this case, contact us directly by mail at support@axeptiosupport.zendesk.com we will be happy to help you 😉
4 - Beware of ad blockers and other systems that can interfere with your access
Ad blocking systems (AdBlock, AdBlock Plus, uBlock...) can effectively prevent the connection to our servers.
We therefore invite you to deactivate it and refresh your web page or “whitelist” Axeptio in the settings
The same applies to certain browsers (such as Brave), proxies or VPNs that can also block the connection to our servers.