One of your visitors or customers has contacted you to find out on what date and under what conditions they gave their consent on your website?
Since the data is anonymized, you need to retrieve their Axeptio token in order to find their consent in your registry.
The procedure takes place in two steps.
Step 1 – Request the token from your user
Here is an email template you can use to respond to your visitor's request.
Message template to send
Subject: Retrieving your proof of consent
Hello,
In order to respond to your request regarding your consent on our website, and since the data is anonymous, we need you to provide us with your Axeptio token so that we can match it to our database.
Here is how to retrieve your token:
Inspect the page in your browser
(Right-click on the page then select "Inspect")
Open the Console tab, then copy/paste the following command:
axeptioSDK.settings.token
Copy the token that will appear in the console.
Send us this token in reply to this email.
Using this method, we can guarantee you that:
Consent is truly tamper-proof: in our databases, we store consents and pivot tokens; on your side, the personal data associated with this token is stored (for which consent cannot be modified).
We do not collect and cannot reuse personal data.
We do not enter into the subcontracting chain regarding personal data.
This procedure only allows us to find proof of your consent in our registry.
Yours sincerely,
Step 2 – Search for consent in your registry
Once you have received the token:
Log in to your Axeptio interface.
Access the consent registry.
Search for the token provided.
View the consent details (date, choices made, associated proof).
Send this information to your user.