A visitor or client has contacted you to find out when and under what conditions they gave their consent on your website.
As the data is anonymized, you need to retrieve their Axeptio token in order to find their consent in your register.
The process takes place in two steps.
Step 1 – Ask your user for their token
Below is a template email you can use to respond to your visitor’s request.
Message template to send
Subject: Retrieval of your proof of consent
Hello,
In order to follow up on your request regarding your consent on our website, and as the data is anonymized, we need you to provide us with your Axeptio token so that we can match it with our database.
Here is how to retrieve your token:
Inspect the website page in your browser
(Right-click on the page and click “Inspect”)Open the Console tab, then copy and paste the following command:
axeptioSDK.settings.tokenCopy the token that appears in the console.
Send us this token by reply email.
Using this method, we can guarantee that:
The consent is truly tamper-proof:
In our databases, we store consents and pivot tokens; on your side, personal data associated with this token is stored (for which the consent cannot be modified).We do not collect and cannot reuse personal data.
We do not enter into the data processing chain regarding personal data.
This procedure only allows us to retrieve the proof of your consent in our register.
Kind regards,
Step 2 – Search for the consent in your register
Once you have received the token:
Log in to your Axeptio interface.
Go to the consent register.
Search for the provided token.
View the consent details (date, choices made, associated proof).
Share this information with your user.